Terms of Trade, Shipping & Payment.
Payment is accepted by:
- Credit Card (Visa, Mastercard ).
- Internet transfer (please contact us for bank account details).
Please note that, when paying by Credit Card, it will appear on your statement as billed from Model CitizeNZ Ltd.
Model Crafts & Hobbies is committed to providing quality products to our customers. Any faulty products must be returned to us in original condition within 7 days of receipt and under the Consumers Guarantee Act we have the right to rectify any fault or problem and/or at our discretion negotiate a refund in either part or full.
We respect your privacy and we provide you with the right to see and/or correct your personal information. We do not sell our mailing list, nor do we disclose private information to any other person or company. We may contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.
Standard Delivery Service
Within 2-5 working days from receipt of payment within New Zealand.
Shipping (includes postage and packing) and is charged out as;
- Within Wellington region $6.00
- North Island $6.00
- South Island $8.00
- Rural Delivery fee will be additional to the above prices at $4.00
Overseas - At NZ Postal current rates.
We use Post Haste & Courier Post. Next day delivery to most New Zealand destinations for orders with payment received before 10am on weekdays. Courier charged at cost.
Delivery times are based on current times given by Post Haste and New Zealand Post. Please note that once goods are in the hands of the postal system they are out of our control. We will provide tracking numbers where required.